"It’s been extremely frustrating although I can do most of my stuff at home, thank goodness. I had plumbing and electricity rigged in my hallway cupboard... it took the council a while to see it was more than possible, but other things are needed to be done at a laundrette, none near me are accessible, I couldn’t find any with an email to contact them, so it meant my carer had to (as I have hearing impairments), so they isolated me in every way possible. Once, because I had questions, I waited outside while my carer was inside, coming out and giving me answers then going back in. Another time I was in the door of one trying to get answers about washes and was told I was blocking the door. They were not helpful or interested in helping me, and it felt like the prices were even higher... my carers said it didn’t make sense..
I couldn’t use the launderette's app because the way they wrote things was not in plain English campaign style, I didn’t understand some of what the instructions were, it was missing sections and there was no way to find out, with too much risk or cost in setting it up if I’d done it wrong or if the person coming to collect didn’t know. It’s not been easy, I’ve ended up buying new duvets instead of cleaning, or one carer taking it to her local 5 miles away..."
"I can’t get into my local launderette but I need it to dry bed clothes and towels, there is no drying room in our flat. Laundry day is an event in our house. It’s an event that we invite friends to. They even bring their own towels to get them tumble dried. The trick is to use a launderette with a good cafe next to it, ideally an Italian. We arrive at the launderette just before midday, I separate out the washing at the door and my husband goes in and turns the machines on. If I’m on my own that weekend I can always find friends to help, everyone loves our laundry day. Once the washing is on we go next door, to the main event. It’s a proper old-fashioned Italian cafe, the tiramisu is home made and it’s £5 for a square of lasanga and a drink. A bowl of pasta later and it’s time to put everything into the dryer, my husband runs out to swap it over before the coffees arrive. There is just about time to finish the coffee before it’s time for me to wait at the door with the big bags while my husband empties the machines. Then we head home with our fluffy soft towels and full tummies. It’s a necessity that feels like a luxury."
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